Cleaned Pretty Well, but Annoyed and Broke
Chris Clemmons
4/9/2021
this vacuum plays the full ost star wars theme every time it turns on and finishes cleaning. there is no volume control or way of deactivating that. samsung would not accept a return, despite being within 30days of purchase.
we were stuck with it, but decided to make the best of it. it broke at just over a year old. the beater bars no longer turn and just click very loudly like plastic gears are grinding. tried multiple times to get help fixing it or sending it to samsung, and was told to call home depot or lowes.
when it ran, it did a great job cleaning things, but for the money, i'd recommend a roomba. we got the roomba 675. it does everything this did and more, for about the same price.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible!!!
Jd777
4/14/2020
would give it zero stars if i could. i called samsung for help but they were no help. constantly stops working. never returns to base.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Cleans but annoys, and already broke @ 1yr
Chris
4/13/2020
this thing plays the star wars thing continuously until it finds its home. annoying beyond belief. cleaned well until it broke @ 1yr.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Not worth the money
Sarah
3/4/2020
malfunctions, can't find charging stations not really map the floor sensor works sometimes kept knocking into gate to my fire place & the vac got damaged when it knocked over the gate waste money
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
makes a great alarm clock / robot buddy!
Paul Walker
2/6/2020
i did not receive any incentive. it's a good product and it doesn't spy on you. middle button turns on 24 hour repeat mode.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
OTG!
paulwalker05
2/4/2020
i'm an otg kind of guy and floored to find this trooper. it needs no wifi and no apps! this is one of the few optical robot vacuums i trust to not send an inventory of my personal property to china.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Waste of money
Hannah
1/4/2020
unable to control/program. gets caught on everything. even in the most ideal room setup it still does not work.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dead
Expert
11/30/2019
after a year the vacuum completely stopped working and doesnt turn on. this was an expensive mistake.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Very cool to look at, but barely good at its job
danie arr
7/30/2019
pros:
-looks good
-cleans decently when it works
cons:
-gets stuck on anything not a flat wall
-small collection container
-seems blind most of the time
-randomly crashes full speed into things
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not worth the price
Ittitorn
6/27/2019
it's not quite a good vacuum robot.
it can clean but not that clean. it's dumb! it sometimes can't find the way back to its dock. and you can't mute the sound effect in this version!!!! it's so loud.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
A disaster .. Called Stormtrooper
geniusFam
1/14/2019
Ok this particular model does not come with a remote , and does not connect to samsungthings app. Basically cleans what it wants cause u cant program it. Samsung Technical support is horrible because half of technical support ( spoke to 5 different people) they had no idea , and kept saying a replacement remote will be sent, but there is no remote for this particular model.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
No remote and no control
geekgal
12/8/2018
This is my first robot vacuum. After reviewing a lot of very expensive vacuums we decided on this one as a lower price entry level as we did not know what to expect. We set the vacuum on the charger and waited overnight for it to charge. I began trying it out today but to my dismay there is absolutely no control over this thing. No remote, no way to set it to start on its own and no way to use wifi and your phone for controls. Just simply no control. So my husband is following it around our family room making sure it doesn't go where it shouldn't as we have a fireplace, three throw rugs, wood floors and a small are of carpeting. That being said, it is vacuuming and getting stuff up. So as a vacuum it works. It also does start to suck stronger when on carpet so that does work. Its pattern is very strange but maybe thats because it has to map the house out before it really knows where to go.
I am very disappointed there is no control over this thing but we will see how it maps out the house and see if it will behave itself over time. The bummer is now we can only run it when home and watching it. The one GOOD thing is that its not very loud so it can run while watching TV no problem. My dogs don't seem to be affected by it and after sniffing it a little they are ignoring it.
I guess I would recommend this model for people who have a simple layout of a room with no areas that can't be vacuumed. We will have to figure out how to keep it away from the fireplace area hoping over time it is a little smart.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
No remote included?
ehemkeh
10/24/2018
Instructions include too many models and talk about a remote to setup to wifi. This model DOES NOT come with a remote for some reason. Samsung support has been terrible as instructions that came are for other models with remotes.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Just buy a Roomba at Costco. And Samsung's return policy sucks.
atpalaskapilot
3/21/2018
I bought this based upon an article reviewing these types of vacuums. What a crock. It is not any better than the Roomba I bought from Costco for less than half the price. I went on a trip during the SHORT return period that Samsung allows, and when I got home I tried to return it. They made no attempt at customer service or satisfaction, therefore. Am leaving this negative review as it seemed it was my only recourse. Buyer beware.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Works just dandy!
Kell53
1/3/2018
Product works great! Lots of transitions : wood to Saltillo tile, carpet to wood. The smaller lighter throw rugs need to be taken up because they have fringes on the ends that would most likely get tangled it. I am amazed at its navigation ability, misses very very little. I moved some chair a bit so it had space to move under and between things.
The Star Wars theme music and command voice responses are fun. My first robot vaccumn and I love it. I cut 1" x 2" wood pcs to length that fit snugly on the ends as a barrier in front of areas that I did not want it to go., mainly in front of stairs. He is a pretty strong little guy and he pushes and moves light weight things. Probably up grade to one with remote control when needed down the road.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
It has problems
APLRPLT
12/19/2017
I have wood floors, and in my living room, a have a rug. The vacuum did the cleaning in all areas adjacent to the carpet, but it never went over the rug.
Additionally, I have a threshold changing floor finishes. For example from the wood floor goes to Ceramic in the kitchen area. The vacuum never crossed the threshold. So you need to be there to lift the Vacuum and move it into another area, such kitchen, bathroom, etc.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
